D-2, Kardhani Govindpura, Jaipur, Rajasthan 302012 | +91 8439637440

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Frequently Asked Questions – MySarkariResults Grocery

Welcome to the FAQ section of MySarkariResults Grocery. Here you’ll find answers to the most common questions related to ordering, payments, deliveries, refunds, and more.

1. How do I place an order?

You can place an order by:

  • Visiting our website at https://mysarkariresults.in
  • Selecting your items
  • Adding them to your cart
  • Proceeding to checkout and completing payment

2. Do I need to create an account to order?

Yes, creating an account helps us provide a better shopping experience. You can view past orders, track current orders, download invoices, and manage your delivery address easily.

3. What are the delivery charges?

Delivery is free for orders above a minimum purchase amount (e.g., ₹499). For orders below this amount, a small delivery fee may apply. Charges may vary by location and will be visible at checkout.

4. When will I receive my order?

We usually deliver within 24 to 48 hours from the time of placing the order. Same-day or next-day delivery options are available in select areas.

5. Can I schedule my delivery?

Yes. You can select a preferred delivery time slot during checkout, based on availability in your area.

6. What payment methods are accepted?

We accept:

  • Credit and Debit Cards
  • UPI (Google Pay, PhonePe, etc.)
  • Net Banking
  • Cash on Delivery (COD)

7. My payment was successful, but I didn’t get a confirmation. What should I do?

Please check your email spam folder and SMS inbox. If you still haven’t received a confirmation, contact our support team with your transaction ID.

8. How do I cancel or modify an order?

You can cancel or modify an order from the “My Orders” section before it is shipped. If the order is already out for delivery, cancellation may not be possible.

9. What is your return and refund policy?

Returns are accepted only for damaged, expired, or wrong items. Please report issues within 24 hours of delivery. Refunds are processed within 5 to 7 working days.

10. What if an item is missing or damaged?

If you received a damaged or missing item:

  • Take a photo (if damaged)
  • Contact support within 24 hours
  • Provide your order ID and item details

We will investigate and resolve it promptly.

11. How do I contact customer support?

You can reach our support team through:

  • Email: support@mysarkariresults.in
  • Phone: +91 8437637440
  • Live Chat: Available on our website
  • Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM

12. Do you deliver in my area?

We currently serve selected pin codes. You can check service availability by entering your pin code at checkout or on the homepage.

Still have questions? Visit our Support Page or email us directly.